# Open Intercom — Cloud-Native Broadcast Intercom System

> Professional browser-based intercom for live production and broadcasting. No hardware required.

## About

Open Intercom is a cloud-native intercom system for TV production, live sports, remote production (REMI), and broadcast workflows. Built on WebRTC technology, it replaces traditional hardware intercom equipment with a browser-based solution that works anywhere with an internet connection.

Open Intercom is part of Eyevinn Open Source Cloud (OSC) — the Open Source as a Service platform operated by Eyevinn Technology (Stockholm, Sweden). The underlying software is open source, meaning you can self-host it on any cloud provider or on-premises at any time. No vendor lock-in.

- Website: https://intercom.apps.osaas.io
- Dashboard: https://app.osaas.io
- Documentation: https://docs.osaas.io
- Platform: https://www.osaas.io
- GitHub: https://github.com/Eyevinn/intercom-manager

## Pricing

### Running on OSC — from €69/month

Open Intercom is deployed as a managed service in your Eyevinn Open Source Cloud workspace. You need an OSC Professional plan or higher to provision it.

- **OSC Professional plan**: EUR 69/month excl. VAT — Professional or higher (Business at EUR 199/month also admitted)
- Unlimited productions
- Unlimited participants per production
- End-to-end encrypted audio
- Browser-based (no app install required)
- 14-day free trial, no credit card required

### Symphony Media Bridge Add-on — from €200/month
- Adds SIP/PSTN gateway for connecting legacy intercom hardware
- Required for hybrid hardware + browser deployments

---

## Key Capabilities

**Audio Quality**
- Ultra-low latency: sub-200ms end-to-end
- Professional broadcast-grade audio over WebRTC
- End-to-end encryption on all audio channels

**Browser-Native**
- Works in Chrome, Firefox, Edge — no plugins or apps required
- Mobile browser support for on-the-go production staff
- Responsive UI for tablets and phones

**Production Management**
- Unlimited concurrent productions (shows, events, circuits)
- Flexible participant grouping (IFB, party line, point-to-point)
- Real-time participant status and audio metering

**Infrastructure**
- Cloud-hosted — no on-premises hardware required
- Global low-latency media infrastructure
- 99.9% uptime SLA on Professional plan

**Open Source Foundation**
- Built on Symphony Media Bridge open source media server
- Self-hostable on AWS, GCP, Azure, or on-premises
- Zero vendor lock-in — export and migrate at any time

---

## MCP Integration

Open Intercom instances can be provisioned and managed programmatically via the OSC MCP server at `https://mcp.osaas.io/mcp`.

### Connection
```json
{
  "mcpServers": {
    "osc": {
      "type": "http",
      "url": "https://mcp.osaas.io/mcp",
      "headers": {
        "Authorization": "Bearer <personal-access-token>"
      }
    }
  }
}
```
Get a personal access token at: https://app.osaas.io/dashboard/settings/api

### Relevant MCP Tools

| Tool | Description |
|------|-------------|
| `list-available-services` | Discover Open Intercom (serviceId: `eyevinn-intercom-manager`) |
| `create-service-instance` | Provision a new Open Intercom instance |
| `list-service-instances` | List your running Open Intercom instances |
| `get-instance-status` | Check if an instance is running or deploying |
| `describe-service-instance` | Get connection details and config for an instance |
| `delete-service-instance` | Remove an Open Intercom instance |

### Example MCP Prompts
- "Set up an intercom system for my live production"
- "Create an Open Intercom instance called 'sports-final'"
- "List my running intercom instances"
- "What is the status of my intercom instance?"

---

## Getting Started

1. **Free trial**: https://intercom.apps.osaas.io (14 days, no credit card)
2. **Dashboard**: https://app.osaas.io
3. **Documentation**: https://docs.osaas.io
4. **Support**: support@osaas.io

---

## FAQ

**What is Open Intercom?**
Open Intercom is a cloud-native, browser-based professional intercom system for live production and broadcasting. It replaces traditional hardware intercom matrices with a WebRTC-based solution that runs in any modern browser.

**Do participants need to install anything?**
No. Open Intercom works entirely in the browser — Chrome, Firefox, Edge, and mobile browsers are all supported. No apps, plugins, or downloads required.

**Can I connect legacy hardware intercom systems?**
Yes, with the Symphony Media Bridge add-on (from €200/month). This provides SIP/PSTN gateways for connecting existing intercom hardware to the cloud system.

**Is there vendor lock-in?**
No. Open Intercom is built on the open source Symphony Media Bridge media server. You can self-host the entire stack on AWS, GCP, Azure, or on-premises at any time. Your data and configuration are fully portable.

**What latency can I expect?**
Sub-200ms end-to-end in typical network conditions. Dedicated hardware intercom systems are faster, typically sub-100ms; sub-200ms over WebRTC is suitable for live production workflows where real-time coordination is critical.

**Can I use this for remote production (REMI)?**
Yes. Open Intercom is specifically designed for REMI workflows where production staff are geographically distributed. Any location with a browser and internet connection can participate.

---

## Part of Open Source as a Service (OSaaS)

Open Intercom is one of 200+ services available on Eyevinn Open Source Cloud — the leading Open Source as a Service (OSaaS) platform. OSaaS is a cloud model where every service is an unmodified open source project. Customers get the benefits of managed hosting with zero vendor lock-in.

- **Platform**: https://www.osaas.io
- **All services**: https://www.osaas.io/use-cases
- **Pricing**: https://www.osaas.io/pricing
- **MCP server**: https://mcp.osaas.io/mcp

## Contact

- Support: support@osaas.io
- Sales: contact@sales.osaas.io
- Slack Community: https://join.slack.com/t/eyevinn-osc/shared_invite/zt-2xd0fcsp2-oQ~hihGgBRlDVSkRLWZueg
- LinkedIn: https://www.linkedin.com/company/eyevinn-technology